Columbus, Ohio-based DHL Transport Brokerage provides custom freight brokerage offerings across various business lines, including truckload, less-than-truckload LTLand expedited shipments for customers in the United States, Canada, and Mexico. Under this new name, we'll continue to exceed our customers' expectations by moving even the toughest of loads through our partnership with thousands of trusted carriers and by offering innovative, industry-leading solutions, so each load is delivered on-time, every time.
In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Please note that not all Optional Services are available with every shipment or in every country.
In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause. Learn more on standard liability Shipment Insurance can be arranged for express parcels, although some restrictions and limitations may apply.
These will depend on the destination and contents of the shipment. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery.
Physical loss or damage of goods is covered, subject to specific limitations and exclusions. Shipment Insurance covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials.
It does not cover the following: Cover is limited to Dhl logistics value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest.
Evidence may be requested to substantiate the declared value in the event of a claim. In the event of total loss of your shipment, with Shipment Insurance, you will also be entitled to a refund of the shipping charge.
In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge. When more than one shipment that is covered is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 5 million EUR.
Excluded Countries The Shipment Insurance program is not available for imports, exports, domestic transits or storage for the following countries: Cuba Syria Restricted Countries The Shipment Insurance program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan.
In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.
If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.
DHL Express always takes the greatest of care with your documents.
Unfortunately, accidents can sometimes happen and extended liability will provide you with additional peace of mind and financial protection. If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.
Extended Liability can be arranged for Express document shipments only. You can take care of the environment while shipping your goods.
We offer an all-inclusive carbon off-setting service for account customers who wish to balance their transport activities with real measures to protect the environment. Reports are derived by applying generic carbon emission factors against the actual shipping services used between all origins and destinations.
This reporting service offers a detailed calculation of the actual carbon emissions for a company shipping with DHL Express during a previous time period. Quarterly and annual reports are based on the actual shipping services used, and by applying an advanced calculation methodology to specific carbon data, footprint reports can be provided by trade lane; by destination; by period of time; or by account number.
A payable range of standard DHL-branded packaging is also available in many locations, such as: Please ask your Sales Executive for more details.
Furthermore, a Smartphone box, Tablet box and a Laptop box are available in certain markets for high value contents that require sturdy protection. For more information on Packaging options and to order supplies: DHL Express offers its customers flexible payment and billing options for transport charges, duties and taxes.
This flexibility gives the freedom to invoice the Shipper, Receiver or a third party Importer. Payment on Pickup As a Shipper, you can opt to pay cash at the time the courier arrives to pickup your shipment.
All transport and related charges are presented in one receipt with the waybill copy and the shipment is simply on its way.
Import Express An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice. A free of charge billing option. Read more about our Import Services Electronic Billing Our free of charge electronic billing service enables customers to have an accurate, fast and efficient accounts payable service.
Electronic billing allows our customers to view new invoices, search through archived invoices and import invoice data directly into their own accounting systems. Learn more about DHL Express Electronic Billing Duties and Taxes Paid This service allows duties, taxes or other regulatory fees to be charged to the Shipper or a nominated third party, rather than the Receiver at destination.DHL is the global market leader in the logistics industry and The Logistics company for the vetconnexx.com: 53K.
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DHL Express welcomes your general inquiries, comments and suggestions.