Questionnaire on customer perception on e banking

This study is a cross-sectional survey that employed the use of pre-structured questionnaire to collect primary data from a sample of respondents through personal contact, field survey and email. Collected data have been analyzed through SPSS 21 software by different statistical tools like Reliability test for judgment of internal consistency of collected data and paired t- test. Service quality has become as one of the major factors of the client satisfaction.

Questionnaire on customer perception on e banking

Name of your Bank: Do you think that your bank caters all your banking needs? For the past how many years you have account with this bank?

What kind of account do you maintain in this bank?

customer in there is significant difference between occupation of the customer and their perception on e-banking services. Dr. Pinki Insan and Sapna Kumari (), “Customer‟s Perception Towards Internet Banking: A Study of Sirsa City”. The questionnaire is representing the desired range of demographic characteristics e.g. Gender, Age, and Occupation. Data has been analysed by reliability analysis, factor analysis, descriptive analysis and Independent Keywords: E-Banking, Customer Perception, Public and Private Banks, T-test INTRODUCTION E-banking in India. 2 between expectations and perceptions (Perception – Expectation) formed the gap scores that were used to assess service quality and customer satisfaction.

Does your bank conduct any recreation facilities for the customers a Yes b No Does your bank have listed its share in stock exchange a Yes b No c Not Aware Does your bank have core banking facility for the customers a Yes b No Do they charge unnecessarily for not maintain minimum balance in your account Does your bank offers competitive service charges a Yes b No Do you think your bank offers competitive interest rate a Yes b No Do you use the service of alternative bank a Yes b No What do you feel about overall service quality of your bank.

Would you recommend this bank to your friends,relatives, associates When do you think of your bank what comes first in your mind a Personalised service b Wide branch network c Customer service d computerised banking e Core banking Your over all opinion about this survey a Satisfactory b Will yield result c looking forward for result Related Articles How the Gramin Banks are bringing about a change in our villages?

Whereas the Gramin Banks have proved to be a blessing for the prosperity of our villages, it also has emerged as a lucky mascots for the Gramin Banks as well.

Questionnaire on customer perception on e banking

It is both way traffic. The farmers of villages have stood as strong bulwarks for the Banks. A prosperous farmer means a prosperous Bank. This article attempts to explain just how this has been made possible.Keywords: ANOVA, ATM, Customer Perception, E-Banking, Information Technology, Internet Banking.

I. Introduction Electronic Banking (E-banking) or Internet banking means any user with a personal computer and a browser can get connected to his bank’s website to perform any of the virtual banking functions.

In internet. i.j.e.m.s., vol.2(3) issn x comparative study of customer perception towards services provided by public sector bank and private. STUDY OF CUSTOMER SATISFACTION IN THE BANKING SECTOR IN LIBYA BY HAITHAM AHMED AKGAM in Libya, based on customer perception regarding service quality.


This is an empiri-cal study using mainly primary data collected through a well-structured questionnaire. Questionnaire On Customer Perception On E Banking QUESTIONNAIRE “Comparative Study on public and private sector banks” Dear customer, We are the students of C.T.I.E.M.T.

Questionnaire on customer perception on e banking

Shahpur, are undergoing the project entitled named “Comparative Study on public and Private sector banks” So by filling this questionnaire please helps us in completing our project.

Questionnaire. 3 EXECUTIVE SUMMARY One would think that the main purpose for a bank besides managing one's E- banking gives customer the control over nearly The objective of the research is to determine the perception of people regarding e-banking and how they are using the latest technologies offered by .

Oct 14,  · The above table indicate the number of questionnaire administered and retrieved from management staff, staff, customers and non-customers. Out of .

A Model Questionnaire On Customer Satisfaction in Banking Service